If you cannot access your account, send us an email to: info@anekke.com

Payout

In www.anekke.com you can choose from any of the following safe payment methods that we have made available for you so that your purchases are secure:

1. Transfer or deposit into the account: This is a simple method to shop online at our store www.anekke.com. You can make the payment from your bank or via online banking without even leaving home. The transfer or deposit can be made in La Caixa IBAN ES50 2100 1625 7802 0015 3257 Account number 2100 1625 78 0200153257.

When choosing the bank transfer payment method and having made the order, all the data that is required to make the transfer will be displayed on the screen and what is more, we will send you an email confirming the order that contains all this information. Please you have 72 hours to do the payment, and keep the order. To prevent any delays or mistakes being made while the order is being processed, it is important that you state the order number and your name in the payment item. This data will appear when the order is complete.

The transfers can take between 1 and 3 days approximately to be validated. Depending on the bank and the country.

*If you opt for a deposit/transfer from the same bank that we work with, La Caixa, the confirmation of payment is immediate and your order will be processed quicker.

When we get the confirmation of the payment your order will then be processed, invoiced, packaged and dispatched.

Very important: If you would like to speed up the process you can send us the proof of the money transfer and we can prepare the order in advance and make sure it is reserved. Any payments for orders made that are not validated within 7 days shall be cancelled and the stock set aside shall be released.

2. PayPal: When this payment method is chosen, you will be redirected to the PayPal website where the user will enter their user name and password of their PayPal account. Once the payment has been confirmed in PayPal, you will automatically be taken back to our store to confirm that the payment has been made and that the order has been received correctly. If you do not have an account with PayPal, you can create one from here www.paypal.com.

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